• Subscription Agreement and Terms of Service

    This Agreement sets forth the terms by which AGILIRON will provide access to the AGILIRON Services to User on a subscription basis as described herein.

    BY CLICKING THE "I ACCEPT" BUTTON DISPLAYED AS PART OF THE SERVICE ORDERING PROCESS, YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS INCLUDING THE EXHIBITS, AS WELL AS THE SUPPORT AND MAINTENANCE POLICY, PRIVACY POLICY, COPYRIGHT POLICY, AND TRADEMARK POLICY AND ANY FUTURE MODIFICATIONS THEREOF, WHICH CAN BE FOUND ON THE AGILIRON WEBSITE AND ARE INCORPORATED HEREIN (COLLECTIVELY, THIS "AGREEMENT") GOVERNING YOUR USE OF THE AGILIRON ONLINE SERVICE, INCLUDING ANY OFFLINE COMPONENTS. IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS "YOU", "YOUR" OR "USER" SHALL REFER TO SUCH ENTITY. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU ARE UNDER THE AGE OF 13 OR IF YOU DO NOT AGREE WITH THIS AGREEMENT, YOU MUST SELECT THE "I DECLINE" BUTTON AND MAY NOT USE THE SERVICE.

    FOR REFERENCE, DEFINED TERMS ARE SET FORTH AT THE END OF THIS AGREEMENT.

    • 1. Access to the Service
      • i. Subject to the terms and conditions of this Section, AGILIRON hereby grants you a non-exclusive, non-transferable, worldwide right to use the Service, solely for the business purposes set forth on the AGILIRON website, subject to the terms and conditions of this Agreement. All rights not expressly granted to you with respect to the Service are reserved by AGILIRON and its licensors.
      • ii. Only your employees to whom specific User IDs have been assigned shall access the Service. User IDs shall not be shared or used by more than one individual User. Subject to Section 7.3, User IDs may be reassigned from time to time to new Users who are replacing former Users who have terminated employment or otherwise changed job status or function and no longer use the Service.

    • 2. Your Responsibilities
      • You are responsible for all activity occurring under your User IDs and shall abide by all applicable local, state, national and foreign laws, treaties and regulations in connection with your use of the Service, including those related to data privacy, international communications and the transmission of technical or personal data. You shall: (i) notify AGILIRON immediately of any unauthorized use of any password or User ID or any other known or suspected breach of security; (ii) report to AGILIRON immediately and use reasonable efforts to stop immediately any copying or distribution of Content that is known or suspected by you or your Users; and (iii) not impersonate another AGILIRON user or provide false identity information to gain access to or use the Service.

    • 3. Customer Data
      • i. As between the parties, (a) you are responsible for securing all rights to the Customer Data and ensuring that the Customer Data and your use thereof does not infringe or violate the rights of any third party, (b) you are responsible for keeping copies of the Customer Data, and (c) you recognize that the output and results of the Service are entirely dependent on the integrity and quality of the Customer Data and AGILIRON is not responsible for error-checking of the Customer Data.
      • ii. You grant AGILIRON a non-exclusive license to reproduce, access, display, store and otherwise exploit the Customer Data during the term solely to fulfill the obligations of this Agreement.
      • iii. In the event this Agreement is terminated (other than by reason of your breach), you will have sole responsibility for extracting and exporting any Customer Data using the tools available in the Service before the account is terminated. You agree and acknowledge that AGILIRON has no obligation to retain the Customer Data, and may delete such Customer Data after termination, provided that AGILIRON will provide you an opportunity to extract such Customer Data for ten (10) days after termination (if termination other than by reason of your breach).
      • iv. AGILIRON reserves the right to withhold, remove and/or discard Customer Data without notice for any breach, including, without limitation, your non-payment. Upon termination for cause, your right to access or use Customer Data immediately ceases, and AGILIRON shall have no obligation to maintain or forward any Customer Data.
      • v. You shall indemnify and hold AGILIRON and its subsidiaries, affiliates, officers, directors, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with the Customer Data, including any claim that the Customer Data infringes the right of any third party or any breach by you of this Agreement, including your performance of any prohibited uses of the Service as set forth in this Agreement.

    • 4. Intellectual Property Ownership
      • i. As between the parties, AGILIRON shall own all right, title and interest, including all patent, trademark, copyright or other proprietary rights, in and to the Service, the Content and any software and technology operating the Service. The AGILIRON name, the AGILIRON logo, and the product names associated with the Service are trademarks of AGILIRON or third parties, and no right or license is granted to use them.
      • ii. AGILIRON shall have the unrestricted right to incorporate any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you into the Service or to AGILIRON regarding the Service without compensation and you hereby grant to AGILIRON the right to use such suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you into the Service or to AGILIRON regarding the Service in any manner.

    • 5. Restrictions
      • i. You may not access the Service for any other purposes other than your internal business purposes referenced in Section 1.1., including for monitoring its availability, performance or functionality, or for any other benchmarking or competitive purposes.
      • ii. You shall not (i) allow any third party access to the Service or the Content or use the Service or Content for the benefit of any third party; (ii) modify or make derivative works based upon the Service or the Content; (iii) create Internet "links" to the Service or "frame" or "mirror" any Content on any other server or wireless or Internet-based device; (iv) reverse engineer the Service or (v) use the Service in any prohibited manner as set forth in this Section 5.
      • iii. You may not take any action which you intend or has the effect of damaging, impairing or disabling the operation of the Service by any means, including uploading or otherwise disseminating viruses, worms, spyware, adware or other malicious code.
      • iv. You agree not to remove, circumvent, disable, damage or otherwise interfere with any security-related features of the Service, features that prevent or restrict the use or copying of any Content accessible through the Service, or features that enforce limitations on the use of the Service.
      • v. You agree not to attempt to gain unauthorized access to the Service, or any part of it, other accounts, computer systems or networks connected to the Service, or any part of it, through hacking, password mining or any other means or interfere or attempt to interfere with the proper working of the Service or any activities conducted on the Service.
      • vi. You agree that you will not use any robot, spider, scraper, or other automated means to access the Service for any purpose without our express written permission or bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Service.

    • 6. Links and Third Party Content
      • During use of the Service, you may enter into correspondence with, purchase goods and/or services from, access services of, or participate in promotions of advertisers or sponsors showing their goods and/or services through the Service or any third party service provider that is not accessed through the Service. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third-party. AGILIRON and its licensors shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third-party. AGILIRON does not endorse any sites on the Internet that are linked through the Service. AGILIRON provides these links to you only as a matter of convenience, and in no event shall AGILIRON or its licensors be responsible for any content, products, or other materials on or available from such sites. AGILIRON provides the Service to you pursuant to the terms and conditions of this Agreement. You recognize, however, that certain third-party providers of ancillary software, hardware or services may require your agreement to additional or different license or other terms prior to your use of or access to such software, hardware or services.

    • 7. Fees and Payment
      • i. You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. The initial charges will be set forth in the Order Form or through the AGILIRON Online Order Center. Payments shall be made in one of the following ways as selected in the Order Form or Online Order Center: i) in advance by Credit Card or ACH Debit from a Bank Account ii) monthly through a Credit Card on file with AGILIRON or Auto ACH Debit through a Bank Account on file. The renewal charge will be equal to the Service fee in effect during the prior term, unless AGILIRON has given you at least thirty (30) days prior written notice of a fee increase, which shall be effective thereafter. Fees for other services will be charged on an as-quoted basis. AGILIRON fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only taxes based solely on AGILIRON income.
      • ii. The maximum disk storage space provided to you at no additional charge is set forth in the Order Form or through the AGILIRON Online Order Center. If the amount of disk storage required exceeds these limits, you will be charged the then-current storage fees. AGILIRON reserves the right to establish or modify its general practices and limits relating to storage of Customer Data.
      • iii. All payment obligations are noncancelable and all amounts paid are nonrefundable. If you believe your bill is incorrect, you must contact us in writing within thirty (30) days of the date of the invoice containing the amount in question to be eligible to receive an adjustment or credit. You are responsible for paying for all User IDs ordered for the Service Term, whether or not such User IDs are actively used.
      • iv. Added User IDs will be subject to the following: (i) added User IDs will be coterminous with the preexisting term for the current User IDs (either the Initial Term or a renewal term); (ii) the Service fee for the added User IDs will be the then current, generally applicable Service fee; and (iii) User IDs added in the middle of a billing month will be charged in full starting with the following billing month. If Customer requests that a User ID be deleted, such action shall occur upon completion of the current Service Term and Customer shall be charged the adjusted Service fee for the subsequent Service Terms.
      • v. You agree to provide AGILIRON with complete and accurate billing and contact information. This information includes your legal company name, street address, e-mail address, and name and telephone number of an authorized billing contact and Access Administrator. You agree to update this information within thirty (30) days of any change to such information. If the contact information you have provided is false or fraudulent, AGILIRON reserves the right to terminate your access to the Service in addition to any other legal remedies.
      • vi. Unless AGILIRON in its discretion determines otherwise: (i) entities with headquarters and a majority of users resident in the United States will be billed in U.S. dollars and subject to U.S. payment terms and pricing schemes; (ii) all other entities will be billed in U.S. dollars, Euros or local currency and be subject to either U.S. or non-U.S. payment terms and pricing schemes at the discretion of AGILIRON

    • 8. Support
    • 9. Non-Payment and Suspension of Service
      • i. In addition to any other rights granted to AGILIRON herein, AGILIRON reserves the right to suspend or terminate this Agreement and your access to the Service if your account becomes delinquent. Any outstanding balance of an invoice is subject to an interest rate of 1.0% per month or the maximum interest rate permitted by law, whichever is less, plus all expenses of collection. You will continue to be charged the Service fees for the Service for thirty (30) days during any period of suspension. If you or AGILIRON initiates termination of this Agreement, you will be obligated to pay the balance due on your account computed in accordance with Section 7 herein. You agree that AGILIRON may charge such unpaid fees to your credit card or otherwise bill you for such unpaid fees.
      • ii. AGILIRON reserves the right to impose a reconnection fee in the event you are suspended and thereafter request access to the Service. You agree and acknowledge that AGILIRON has no obligation to retain Customer Data and that such Customer Data may be irretrievably deleted if your account is thirty (30) days or more delinquent.
    • 10. Term and Termination
      • i. For Professional, Premier & Enterprise editions, the Initial Term will be the term selected through the Order Form, commencing on the date you agree to pay for the Service on the Order Form. Upon the expiration of the Initial Term, this Agreement will automatically renew for successive renewal terms equal in duration to the Initial Term at AGILIRON then current fees. Either party may terminate this Agreement or reduce the number of User IDs, effective only upon the expiration of the Service Term, by notifying the other party in writing at least five (5) business days prior to the date of the invoice for the following term.
      • ii. In the case of free trials, notifications provided through the Service indicating the remaining number of days in the free trial shall constitute notice of termination.
      • iii. Any breach of your payment obligations or unauthorized use of the Service will be deemed a material breach of this Agreement. AGILIRON, at its sole discretion, may terminate your password, account or use of the Service if you breach or otherwise fail to comply with this Agreement. In addition, AGILIRON may terminate a Free Edition account at any time at its sole discretion. You agree and acknowledge that AGILIRON has no obligation to retain the Customer Data, and may delete such Customer Data, if you have materially breached this Agreement, including but not limited to failure to pay outstanding fees, and such breach has not been cured within thirty (30) days of notice of such breach.

    • 11. Representations & Warranties
      • i. Each party represents and warrants that it has the legal power and authority to enter into this Agreement. You represent and warrant that you have not falsely identified yourself nor provided any false information to gain access to the Service and that your billing information is correct.
      • ii. For the Professional, Premier and Enterprise Editions (but excluding the free trials of each Edition), AGILIRON warrants that the Service will meet the Service levels outlined in Exhibit A hereto in any month. In the event the Service fails to meet the Service levels outlined in Exhibit A hereto, and such failure is not a result of your Customer's of the Service or any particularities of your Customer Data, then Customer's sole and exclusive remedy is that AGILIRON will provide Customer with a credit as described in Exhibit A, which is hereby incorporated by reference. Any credit is expressly conditioned upon Customer providing AGILIRON written notice of such failure sent to support@agiliron.com by the tenth of the month following such Service level failure.
      • iii. AGILIRON will use commercially reasonable efforts to prevent unauthorized access to the Customer Data by any third party in accordance with industry standards. AGILIRON shall use commercially reasonable efforts to prevent loss or destruction of the Customer Data and maintain back-up procedures for the Customer Data.

    • 12. Indemnification
      • For the Professional, Premier and Enterprise Editions (but excluding the free trials of each Edition), AGILIRON shall indemnify and hold you harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with a claim alleging that the Service directly infringes a copyright, a U.S. patent issued as of the Effective Date, or a trademark of a third party provided that you (a) promptly give written notice of the claim to AGILIRON; (b) give AGILIRON sole control of the defense and settlement of the claim (provided that AGILIRON may not settle or defend any claim unless it unconditionally releases you of all liability); (c) provide to AGILIRON all available information and assistance; and (d) have not compromised or settled such claim. AGILIRON shall have no indemnification obligation, and you shall indemnify AGILIRON pursuant to this Agreement, for claims arising from any infringement arising from the combination of the Service with any of your products, service, hardware or business process(s).

    • 13. Disclaimer of Warranties
      • EXCEPT AS STATED IN SECTION 11 ABOVE, AGILIRON AND ITS LICENSORS MAKE NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICE OR ANY CONTENT. AGILIRON AND ITS LICENSORS DO NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICE WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, (B) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) THE RESULTS GENERATED BY THE SERVICE WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS WILL BE CORRECTED, OR (F) THE SERVICE OR THE SERVER(S) THAT MAKE THE SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE SERVICE AND ALL CONTENT IS PROVIDED TO YOU STRICTLY ON AN "AS IS" BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW BY AGILIRON AND ITS LICENSORS.

    • 14. Internet Delays
      • AGILIRON SERVICES MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS. AGILIRON IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS.

    • 15. Limitation of Liability
      • EXCLUDING YOUR OBLIGATIONS IN SECTION 3 AND ANY PERFORMANCE BY YOU OF ANY PROHIBITED USES OF THE SERVICES AS SET FORTH IN SECTION 5, IN NO EVENT SHALL EITHER PARTY'S AGGREGATE LIABILITY EXCEED THE AMOUNTS ACTUALLY PAID OR PAYABLE BY YOU. IN NO EVENT SHALL EITHER PARTY AND/OR ITS LICENSORS BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THIS SERVICE, INCLUDING BUT NOT LIMITED TO THE USE OR INABILITY TO USE THE SERVICE, OR FOR ANY CONTENT OBTAINED FROM OR THROUGH THE SERVICE, ANY INTERRUPTION, INACCURACY, ERROR OR OMISSION, REGARDLESS OF CAUSE IN THE CONTENT, EVEN IF THE PARTY FROM WHICH DAMAGES ARE BEING SOUGHT OR SUCH PARTY'S LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN SUCH CASES, AGILIRON'S LIABILITY WILL BE LIMITED TO THE EXTENT PERMITTED BY LAW.

    • 16. Local Laws
      • AGILIRON and its licensors make no representation that the Service is appropriate or available for use in other locations. If you use the Service from outside the United States of America, you are solely responsible for compliance with all applicable laws, including without limitation export and import regulations of other countries.

    • 17. Notice
      • AGILIRON may give notice by means of a general notice on the Service, electronic mail to your e-mail address on record in AGILIRON account information, or by written communication sent by first class mail or pre-paid post to your address on record in AGILIRON account information. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email). You may give notice to AGILIRON (such notice shall be deemed given when received by AGILIRON) at any time by any of the following: letter delivered by nationally recognized overnight delivery service or first class postage prepaid mail to AGILIRON at the following addresses (whichever is appropriate): AGILIRON Inc., 10940 SW Barnes Road #217, Portland, OR 97225 addressed to the attention of: Chief Financial Officer.

    • 18. Modification of Terms
      • AGILIRON reserves the right to modify this Agreement, modify or diminish the features of the Service or modify its policies relating to the Service at any time, effective upon posting of an updated version of this Agreement on the Service, however if such changes diminish the features of the Service or result in a material adverse effect upon your rights or responsibilities, you shall have thirty (30) days from the date of such change to terminate the Agreement without cause. You are responsible for regularly reviewing this Agreement. Continued use of the Service after any such changes shall constitute your consent to such changes.

    • 19. Assignment
      • This Agreement may not be assigned by you without the prior written approval of AGILIRON but may be assigned without your consent by AGILIRON to (i) a parent or subsidiary, (ii) an acquirer of assets or stock, or (iii) a successor by merger. Any purported assignment in violation of this section shall be void. Any actual or proposed change in control of you that results or would result in a direct competitor of AGILIRON directly or indirectly owning or controlling 50% or more of your entity shall entitle AGILIRON to terminate this Agreement for cause immediately upon written notice.

    • 20. General
      • This Agreement shall be governed by California law and controlling United States federal law, without regard to the choice or conflicts of law provisions of any jurisdiction, and any disputes, actions, claims or causes of action arising out of or in connection with this Agreement or the Service shall be subject to the exclusive jurisdiction of the state and federal courts located in San Francisco, California. Except for policies included in the defined term "Agreement", no text or information set forth on any other purchase order, preprinted form or document (other than an Order Form, if applicable) shall add to or vary the terms and conditions of this Agreement. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the invalid or unenforceable provision(s), with all other provisions remaining in full force and effect. No joint venture, partnership, employment, or agency relationship exists between you and AGILIRON as a result of this Agreement or use of the Service. The failure of AGILIRON to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by AGILIRON in writing. This Agreement, together with any applicable Order Form, comprises the entire agreement between you and AGILIRON and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between the parties regarding the subject matter contained herein.

    • 21. Definitions
      • As used in this Agreement and in any Order Forms now or hereafter associated herewith: "Access Administrator(s)" means those Users designated by you who are authorized to purchase User IDs online using the Online Order Center or by executing written Order Forms and to create User accounts and otherwise administer your use of the Service; "Agreement" means these online terms of use, any Order Forms, whether written or submitted online via the Online Order Center, and any materials available on the AGILIRON Website specifically incorporated by reference herein, as such materials, including the terms of this Agreement, which may be updated by AGILIRON from time to time in its sole discretion, subject to User's termination right set forth in Section 18 herein; "Content" means any documentation, including the User Guides, relating to the use of the Service and any software or data provided by the Service; "Customer" means the individual or entity who is billed for the purchase of the User ID's and as all Users for whom such individual or entity has purchased IDs; "Customer Data" means any data, information or material provided or submitted by you to the Service in the course of using the Service; "Effective Date" means the earlier of either the date this Agreement is accepted by selecting the "I Accept" option presented on the screen after this Agreement is displayed or the date you begin using the Service; "Initial Term" means the initial period during which you are obligated to pay for the Service equal to the billing frequency selected by you during the subscription process (e.g., if the billing frequency is quarterly, the Initial Term is the first quarter); "Intellectual Property Rights" means unpatented inventions, patent applications, patents, design rights, copyrights, trademarks, service marks, trade names, domain name rights, mask work rights, know-how and other trade secret rights, and all other intellectual property rights, derivatives thereof, and forms of protection of a similar nature anywhere in the world; "Order Form(s)" means the form evidencing the initial subscription for the Service and any subsequent order forms submitted online or in written form, specifying, among other things, the number of User IDs and other services contracted for, the applicable fees, the billing period, and other charges as agreed to between the parties, each such Order Form to be incorporated into and to become a part of this Agreement (in the event of any conflict between the terms of this Agreement and the terms of any such Order Form, the terms of this Agreement shall prevail); "Online Order Center" means AGILIRON online application that allows the Access Administrator designated by you to, among other things, add additional Users to the Service; "AGILIRON" means collectively AGILIRON Inc., a Delaware corporation, having its principal place of business in Portland, OR with principal mailing address at 10940 SW Barnes Road #217, Portland, OR 97225; "Service(s)" means the specific edition of AGILIRON online business services identified during the ordering process (Free, Professional, Premier or Enterprise Editions), developed, operated, and maintained by AGILIRON, accessible via https://www.agiliron.com or another designated web site or IP address, or ancillary online or offline products and services provided to you by AGILIRON, to which you are being granted access under this Agreement, including the Content; "Service Term(s)" means the period(s) during which a specified number of Users are licensed to use the Service pursuant to the Order Form(s); "User(s)" means your employees, representatives, consultants, contractors or agents who are authorized to use the Service and have been supplied User identifications and passwords by you (or by AGILIRON at your request). "User Guides" means the guides provided by AGILIRON to its Users regarding the Service. "User IDs" means the identifications and passwords which are granted to Users to access the Service during the Service Term.

    • 22. Questions or Additional Information
      • If you have questions regarding this Agreement or wish to obtain additional information, please send an e-mail to info@agiliron.com.
      • Last Updated: April 18, 2018

      Appendix A

      Appendix B