Back Office - How It Works

The Workflow Picture below provides an overview of a typical business process to manage the Back-Office operations of the business - demonstrating the fulfillment, payment processing and accounting functions for sales orders generated from all the sales channels along with the purchasing, receiving and associated accounting functions for purchase orders created by the business.


The top half of the picture outlines the steps associated with sales order and payment processing:

  1. Sales orders from the various operating sales channels are received in the back-office database for fulfillment and payment processing
  2. Fulfillment pulls ordered items from inventory
  3. Shipping vendor labels and tracking numbers created, product is packed and shipped
  4. Sales Order Updated with shipping information (date, tracking, cost)
  5. Payment Processing & Accounting steps completed for the order based on the customer billing method

The bottom half of the picture outlines the steps associated with purchase order processing:

  1. Manual or Automatic notifications identify depleted inventory
  2. Purchase order created in the system for acquiring fresh inventory
  3. Receiving awaits the receipt of the product shipment from the vendor
  4. Purchase Order Updated with receiving information
  5. Inventory is updated on receipt of the product shipment
  6. Payment Processing & Accounting steps completed for the purchase order based on the vendor payment method

Business Workflow

How It Works - Back Office - Business WorkFlow

Order Fulfillment Order Payment Processing Pick Inventory Pack & Ship Update Order w/ Shipping Information Order Accounting Inventory Status Notification Purchase Order to Receiving Purchase Order to Accounting Receive Products Update Order Status Update Inventory Order Accounting