AGILIRON ™ | Accelerate Commerce On Demand ™

Klassic Corp is a four year old venture based in Portland, Oregon that aims to revolutionize gourmet food delivery. Klassic offers corporate and residential customers a premium product and service (bite sized sweets and savories) ordered on line, delivered within hours, all at an affordable price. The first market launch to Portland customers began in Q2 2010.

Klassic Gem Cuisine is a unique concept serving corporations, non-profits and individuals through a unique offering of high-end, gourmet catering. The key differentiators include affordable price ($120 minimum order), gourmet food items, convenient ordering (via the internet up to 30 - 60 minutes prior to delivery), packaging that essentially converts the delivery box into the serving tray, and delivery to your office or home. Klassic Corp is all about making gourmet cuisine convenient and portable.

Over the longer term, Klassic aims to build a national brand that stands for premium product and service, convenience, and affordability with retail locations and delivery warehouses in multiple cities.

Product Catalog and Inventory Management – Given the need for traceability for food products sold, it is important to track the lots from the point of view of source and date of manufacture to the end product ordered by customers. Klassic sells manufactured products directly or assembled into boxes in various combinations so it is necessary to manage inventory across component bites and assembled boxes. Inventory is held at multiple locations including the Commissary, Retail Cafes and Delivery Hubs. Product Images and Recipe information also needed to be captured so the information is managed centrally and any changes will require to made in only one repository.

Remote WebStore Integration - Klassic webstore requirements for online ordering, managing delivery zones, delivery time windows and customer specific interfaces required the development of a custom webstore that handled the complexities of presentation of products as well as the ordering and customer qualification process. This webstore needs to sync both ways with the Back-Office and Front-Office systems so the product, inventory and order fulfillment is managed through a single interface regardless of the source of the order and inventory is projected for orders into the future.

Support for sales thru WebStore, Retail Cafe(s) & Direct Sales – Sales through these various channels requires visibility, sophisticated inventory management and single interface for order management and delivery to customers.

Multi-user backend solution – From Management, Marketing, Sales, Fulfillment to IT, multiple personnel from the company require controlled access to information allowing them to execute on their roles effectively.

Business Customization – With many unique business processes, Klassic requires extensibility of the platform to support custom information related to these processes.

Corporate Account Management – Support for Credit Lines and Orders On Account, Sales Cycle Management

Edition, Modules, Users & Roles

• Edition: Enterprise Edition
• Modules: Remote WebStore, Retail POS, CRM, Order Management
• Users: CEO, CTO, Product Manager, Sales, Marketing, Commissary Manager, IT Staff

Challenges Addressed & Results

• Lot Tracked Inventory, Assemblies and Multiple Location Inventory across Channels
  • Organized by Lot Number (Date/Time of Manufacture, Operator, Location, Expiration Date/Time)
  • Box Products Organized as Assemblies (Component Bites and Qty, Work Orders)
  • Multi-location inventory (Commissary, Delivery Hubs, Retail Cafe(s))
  • Custom Fields to Capture Recipe and Product Spec Information
  • Inventory projection to WebStore for future delivery orders
  • Real-time access to Stock & Price Book data
• Remote WebStore
  • Secure communication between Agiliron and WebStore
  • REST API for simplicity of internet based communication
  • Real-time two-way sync of product, inventory, customer and order information
• All Sales Channels Integrated
  • Remote WebStore, Retail POS, Direct Sales
  • Auto-inventory management and synchronization across all channels
  • Centralized Order Management across all channels
• Customer Relationship Management (CRM)
  • Single customer database of customers from all channels
  • Sales Cycle Management - Leads, Potentials, Accounts/Contacts
  • Auto management of customer credit lines based on Klassic defined limits and pending Receivables
• Business Customization
  • Extension of the modules to support fields for Klassic Business Processes
  • Over 70 custom fields of different types added to represent necessary data
• Multi-user Access
  • Profiles for all necessary roles in the company
  • Role based access to necessary modules and fields

Impact on Business

• Single Integrated Solution for managing all the Sales, Back-office and Front-office functions.
• Significant cost savings in time and personnel for managing daily operations
• Total visibility into business from anywhere

Adoption & Deployment Timelines

• Live June 2010

When we began looking for technology solution to support our business, we wanted a solution that brought together sales through multiple channels (e-commerce, retail and phone) as well as sophisticated inventory systems that met the needs of the food industry. We compared Agiliron to traditional ERP solutions and found the value/cost equation very compelling.

The Agiliron solution provides us with a software platform to manage orders, accounts and our product catalog. Through the flexible customization capabilities that it offers, we have extended the system with fields to support the business processes that were necessary. It also provides an API interface that allows our custom Webstore to seamlessly exchange product, customer and order information so we always have the latest information on all our sales channels.

The implementation and deployment is an on-going process as the business needs continue to grow and change over time. We have found the Agiliron team to be willing partner, responsive and ready to invest the time necessary to assist us achieve our business goals. We see Agiliron as part of our extended IT solutions team.

As we grow our business to multiple locations, we hope to be able to apply the same technology infrastructure in a scalable manner and with a SaaS solution like Agiliron we expect that to be remarkably easy.

- Miguel Mendez, CEO, Klassic Corp.