The complexity of today’s supply chains calls for advanced risk management tools. Image source Risk management has been utilized in the banking, healthcare, insurance, and construction industries for decades to proactively review and address threats. The fragility of today’s supply chains and the unending list of issues that can disrupt them have brought supply chain […]
The Big Three: What Zappos, Amazon, and Apple Can Teach You About Customer Experience
Customers buy goods and services from business who treat them well. This statement isn’t exactly an earth-shattering revelation. Treat people with respect and people will buy what you’re selling (assuming what you’re selling is valuable). Yet, according to NewVoiceMedia, $41 billion is lost by U.S. companies alone each year due to poor customer experience. Though […]
E-Commerce Customer Happiness: Turn Your Business Into a Retention-Driving Machine
Running an e-commerce store involves numerous moving parts, many of which involve a high degree of complexity or one-on-one interaction in order to keep customers happy. Technically, it has never been easier to set up an online storefront. However, sustaining any type of long-term success can be a difficult task, even for the most experienced […]
E-commerce No-No’s: Seven Common E-commerce Mistakes to Avoid
Many first-time e-commerce entrepreneurs struggle to turn a profit. In fact, even the most well-intentioned business owners stumble out of the gate. But, why? There is an inherent voice in each of our brains saying, “If I have something valuable to sell, someone will buy.” It sounds farfetched, but it is a fundamental bias of […]
Order Management Systems: Three Automation Features to Scale Your E-commerce Business
Sale vector created by freepik – www.freepik.com Rapid growth — especially in e-commerce — can often be a double-edged sword. On the one hand, selling more product means more money in your pocket or more dollars invested back into your business. On the other hand, quick success often forces online business owners to make important […]
7 Crucial Steps to Fix Declining Top Line of Your Business
Are your sales heading south? Are you losing customers to your competitors? There could be various reasons for a declining top line; from key sales channels unable to attract customers to a new competitor appearing in the market and a lot more! Irrespective of the reason, if your business is failing to reverse this decline, […]