Career and Job Opportunities Details

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Agiliron is an early-stage SaaS company that sells its Enterprise, Multi-Channel Commerce Suite to Small and Medium-Sized Businesses (SMB). Our benefit promise to customers is that we enable them to: Sell More in More Places, But Manage in One.

First, our Suite drives incremental top-line revenue by enabling our customers to easily add new sales channels in this era of rapidly proliferating marketplaces. Secondly, we drive incremental efficiency and rapid scalability by having all our functionality tightly integrated into one commerce platform (Commerce includes fully-integrated multi-location POS, mobile POS, B2C and B2B web store, Amazon and Fulfilled-By-Amazon, eBay along with integration with the top shopping cart providers like BigCommerce, Magento, Shopify and WooCommerce). It is PCI-Level 1 Compliant platform and includes a complete CRM, BackOffice and Reporting capabilities. The Suite integrates with QuickBooks Desktop/Online and is listed on the Intuit App Center with five-star reviews.

The currently open positions are listed below. Please email your resume (Formats: MS Word/PDF) to jobs@agiliron.com.

Our Job Openings List

Job Description

At Agiliron, we know that the key to growth is in a high-performing sales team. That's why we're seeking a qualified sales development representative (SDR) to find and screen potential customers who can benefit from our products and services. As the first line of communication with prospects, ideal SDRs have a strong understanding of the sales process, excelling at researching leads, starting new relationships, and setting our sales closers up for success. You should be a quick learner with strong communication skills, and have the ability to showcase our offerings in a compelling way. Every potential customer is an opportunity for you to boost top-line revenue growth, customer acquisition levels, and profitability.

Sales Development Representative:

The Sales Development Representative (SDR) leads proactive outbound prospecting, inbound lead qualification and converts marketing leads to sales qualified leads to help build a strong sales pipeline. This position is critical to the success of our business and plays a pivotal role by advancing qualified prospects from lead status into qualified sales opportunities.

The SDR is the bridge between marketing and sales and is responsible for qualifying, nurturing and setting appointments for the Enterprise Account Executives in support of our high growth business.

Responsibilities:
  • Attain proficiency in all Agiliron products and services
  • Maintain lead and prospect records in CRM
  • Produce creative strategies for targeting decision-makers at prospect accounts to book sales appointments and influence company revenue
  • Conduct/perform prospecting activities - cold calls, sending emails, social strategies, etc.
  • Lead high-level discovery calls with prospects
  • Explain software to prospects; inbound marketing leads and outbound prospecting leads from cold calling
  • Perform telephonic, web and in-person sales presentations (as needed)
  • Represent and position the functionality and capabilities of our solutions as benefits to prospective business owners to solve their specific needs and challenges
  • Manage all business-related activities at the forefront of the sales process on Marketing Qualified Leads (MQLs)
  • Qualify, nurture, manage and convert MQLs to Sales Qualified Leads (SQLs) using a systematic process developed through collaboration with sales and marketing leaders
  • Perfect qualification process on both MQLs and outbound outreach leads from cold calling
  • Work with Enterprise Account Executives (EAEs) and Sales Engineers to smoothly transition SQLs to the appropriate team members to perform follow on discovery meetings and/or technical demonstrations
  • Attain proficiency and develop methodical work process within CRM for performing SDR responsibilities as efficiently and effectively as possible
  • Drive sales growth and pipeline through setting up qualified meetings for EAEs
Top characteristics and traits for a successful SDR:
  • Ability to speak with CEOs, CFOs, VP Finance, Controllers, Accountants at early stage and growth businesses and ask intelligent questions
  • Genuine customer empathy
  • Organized and possess strong time management skills
  • Excellent written & verbal communication
  • Self-motivated with ability to work in fast paced, changing environment
  • A thirst for knowledge and growth in a start-up environment
  • A sense of urgency and persistence
  • Flexibility - we're a company that moves and reacts fast
  • Ongoing Customer Support and Customer Success Management
  • Evangelize New System Capabilities towards Rapid adoption by Customers
Required Skills and Qualifications:
  • Bachelor's degree or at least 4 years of relevant work experience
  • 2-3 years of sales experience, with a history of exceeding lead targets
  • Prior experience as a SaaS and/or Enterprise Software sales development rep preferred
  • Strong communication skills via phone and email
  • Proven creative problem-solving approach and strong analytical skills
  • Strong desire and ability to move up within a sales organization
  • Proficiency with CRM software
  • Work-from-Home - This is a WFH position (USA or Canada). This person needs to work effectively from their “home office” in your home. The ideal candidate will have worked like this in some previous job and thereby knows and can substantiate that you operate effectively in this circumstance and for some people, it is ideal.
  • Compensation will be commensurate with experience, performance bonus eligible.
    Increase renewal rates and reduce churn
Job Description

Given our SaaS Subscription Revenue business model, where our customers pay us over time, Customer Success is absolutely vital to our long-term profitability. We cannot be successful unless our customers are continuously deriving massive value from our business management services platform. We need the right individual to develop the competency and processes to drive success for our customers. This role includes responsibilities for Customer Success activities (e.g., on-boarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.).

Responsibilities:
  • Manage Customer Success Activities
    • New Customer Onboarding, Training and Professional Services
    • Ongoing Customer Support and Customer Success Management
    • Evangelize New System Capabilities towards Rapid adoption by Customers
  • Drive Customer Success Outcomes
    • Increase renewal rates and reduce churn
    • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
    • Drive new business growth through greater advocacy and reference-ability
  • Define and Optimize Customer Lifecycle
    • Map customer lifetime journey, develop checkpoints and metrics (e.g., usage, satisfaction, etc.)
    • Standardize intervention processes for each checkpoint in journey
    • Define segmentation of customer base and varying strategies for customer success
    • Identify opportunities for continuous improvement and learn from best practices in SaaS B2B industry
  • Customer Success Advocacy to Internal Groups
    • Interface with Product Management to lower barriers to Customer Success
    • Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
    • Coordinate with Marketing around marketing activities to existing clients
Required Skills/Experience:
  • 2+ years experience in leading customer-facing activities - ideally in B2B SaaS solutions
  • Strong empathy for customers AND passion for revenue and growth
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Analytical and process-oriented mindset with attention to detail, demonstrated desire for continuous learning and improvement
  • Excellent communication and presentation skills
  • Relevant Bachelor’s degree; preference for accounting, business, computer science or related degrees
Cultural Requirements:
  • Entrepreneurial - thrives in a fast-paced and dynamic environment; eager to assume leadership and responsibility; derives genuine excitement from the opportunity to carve out a significant role in nurturing and building something from the ground up over time
  • High level of energy, efficiency and flexibility - can-do attitude that inspires others and encourages great performance in a fast-moving environment
  • Team-oriented - capable of embracing the ideas of others in the interest of the larger goals
  • You bring passion to whatever you do - we love seeing hunger and ambition
  • Works with minimum supervision and capable of strategically prioritizing tasks in a proactive manner under tight deadlines
Job Description

Jack-of-all Trades and Master of Several - In classic Telesales jargon; this job position would be called “the closer”, the one that delivers the order. But to be accurate and complete, this position would also be labeled “the qualifier”, which is typically a phone-based ISP that qualifies leads, educates them and moves them through the funnel towards closing. To a lesser extent, this position is also part IT solution designer, part product technology evangelist, part SMB CIO and part SMB consultant in the process of working with the customer prospects.

The point is that, net, net, this is a classic early stage company situation where the early individuals entering any role profoundly shape the role and the company itself. We are seeking people who like that kind of challenge and thrive in that kind of environment.

Required Skills & Qualifications:
  • Experience Selling IT Solutions by Phone-to-Business - Our customers are SMB owners. They fall into one of three categories: 1) retailers/e-tailers, 2) distributors/wholesalers or 3) light manufacturers or some combination of those three. It is ideal, but not required, that this ISP Leader have sold software or IT products/services to this customer set before. At the very minimum, however, this person needs to have been in an ISP role before, selling some IT products/services to businesses of some variety. This is B2B telesales, and, you need to have a successful track record of doing that.
  • We Help Warm Prospects Buy - An ISP at Agiliron starts every outbound call from their CRM and with warm prospects, all of whom have sought us out, most of whom have an idea of their issues/problems, some have ideas of their requirements and most of them have already signed up for a free trial. We never do cold outbound calls, not because they are hard, but because they are very inefficient. We offer our prospects a large range of DIY learning mechanisms (e.g. demos, video tutorials, User Guides, webinars, collateral, etc.) which many of them do utilize. However, we always have some educating to do and of course “leading them to water”. Prospects are on a due diligence journey and theirs is a “considered decision”. So, prospects buy, more than we sell. In a SaaS business, developing and maintaining long-term satisfied customers is how we make money.
  • Start-up & Tech-Savvy - We are seeking an experienced ISP who has previously worked in start-ups or early-stage businesses. Our product is a SaaS platform and most of our work tools are SaaS (e.g. CRM, Webmail, Google Drive, Marketing Automation Tool, etc., etc.). So being facile with the critical software tools you would use is a must. Net, net you must be technically savvy and self-sufficient.
  • Work-from-Home or Local “Rent-An-Office” - This ISP person needs to work effectively from their “home office” in your home or in a local “rent-an-office”. Yes, there’s no commute but working virtually requires maturity and self-discipline and you may also work longer hours. The ideal candidate will have worked like this in some previous job and thereby knows and can substantiate that you operate effectively in this circumstance and for some people, it is ideal.

Have these skills? Email us.

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