Retail Operations Management Software for Front Office & Customer Experience

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Front-Office Operation Management Suite - Benefits And Features

Operations (Front-Office)

The Agiliron CRM software solution helps retailers manage their customer data, sales orders, marketing campaigns for lead generation and customer support. Seamlessly integrate the management of multiple commerce channels to the Front-Office modules to enable real-time management of sales, customers, orders, and customer support.

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The unified management of these front-office operations is accomplished through:
  • Unified Customer data across all sales channels
  • Targeted Marketing Campaigns leveraging this integrated view of your customers
  • Sales Management that allows tracking of activities, sales stage, quotes & orders
  • Order Management allowing real-time access and editing capabilities
  • Enhanced Customer Support through immediate access to customer & order information and tracking of customer support tickets to resolution.
One Business Database and one system to manage your entire Front Office operations!
Agiliron Benefits
Benefits
  • Complete set of Customer Relationship Management (CRM) capabilities to support Direct Sales efforts - Sales Cycle Management, Customer Activities, Marketing Campaigns
  • All agents have real-time access to immediate product inventory data and product pricing information
  • For customer interactions, complete access to customer history and buying information
  • Create Sales Orders directly into the AGILIRON system that is automatically routed to other stages in the business process
  • Complete set of Customer Support Management capabilities - Case management, Order Management
  • Easily generate support statistics and sales pipeline information for business management
  • Growing your customer support or sales team is easy - a PC, internet connection/web browser and then are connected immediately to your business
  • Operations (Front-Office) - Detailed Features
Works Nicely With Your Other Tools

Works Nicely With Your Other Tools

Quickly and easily integrates with Intuit QuickBooks ®, MS Office ® Magento, BigCommerce, Shopify, eBay, Amazon, ShipStation and more.

Product Catalog & Inventory Management

Detailed Features Overview

Customer Management

  • Accounts
  • Contacts - Unlimited per Account
  • Order History
  • Customer Support Tickets
  • Track Quotes, Invoices
  • Associate Tasks, Events, Notes
  • CSV Import

Direct Sales Management

  • Manage Leads
  • Track Potentials thru Sales Cycle & Activities
  • Automatic Conversion to Customer Accounts and Contacts
  • Generate Quotes, Sales Orders, Invoices
  • Automatic Conversion of Quotes to Orders to Invoices
  • Customer Sales & Support History Available
  • CSV Import

Customer Support

  • Case Message Center
  • Case by Priority
  • Case by Product
  • Queue Management & Case Assignment
  • Cumulative Statistics
  • FAQ Knowledge Base

Marketing Automation

  • Communicate thru your Email Service Provider
  • Support for IMAP protocol
  • Send and Receive Emails
  • Associate all communications with Customer Accounts
  • Support for Bulk Emails
  • Filter Customer Lists for Targeted Campaigns
  • Message Personalization - HTML Editor
  • CAN-SPAM Compliance

Order Management

  • Orders from all Sales Channels
  • Order Modifications and Cancellations
  • Automatic sync of Order Changes with Channel
  • Routing of E-Commerce orders to stock locations
  • Management of Sales Returns

Other Agiliron Modules

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    Multi-Channel Commerce

    Sell more in more places and manage in one with the Agiliron Multi-Channel Commerce Suite.

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    Point of Sale

    Agiliron is redefining retail point of sale. With the Agiliron POS you can sell anywhere, at anytime.

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    Inventory Management

    The Agiliron inventory management system allows retails and wholesalers to efficiently manage inventory from all channels.

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    Warehouse Management App

    Mobile app that allows for: Warehouse Picking, Receive and perform Cycle Counts on Inventory, create Products, and add images to products.

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    Order Management

    Retail order management made simple. Easy to navigate interface makes selling product and managing orders as easy as ever.

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    B2C E-Commerce

    Easily get your new store up and running or migrate an existing store with Agiliron B2C E-Commerce.

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    B2B E-Commerce

    Easily setup a secure B2B store while integrating with your back-end systems and brick-and-mortar stores from a single platform.

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    Market Intelligence

    Research products to sell on Amazon, eBay, Walmart etc. See each products profit margin, competition, shipping costs and more.

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    Marketplace Integration

    No more logging separately into multiple accounts to manage your orders and inventory. Manage it all through Agiliron.

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    CRM

    Manage your sales cycle, specific customer activities, marketing campaigns and more in the Agiliron CRM.

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    Business Intelligence

    One integrated view of your entire business - sales, products, inventory, fulfillment, accounting and other operational data.

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    System Requirements

    View all the Agiliron system requirements.

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    Technology

    Learn about the technology behind Agiliron.

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    Custom Development Services

    Agiliron can support custom integrations, custom feature development, custom report development and much more.

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    Agiliron Payment Processing

    Deliver a better payment experience for your retail and wholesale customers with Agiliron Payment Processing.

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    Agiliron System Security & Compliance

    Learn how Agiliron keeps your data safe and secure.

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Why Customers Love Agiliron

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Simplify your business by managing all your Inventory, Orders and Customers from one system.

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Grow your business by easily adding new sales channels like eBay, Amazon and more.

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Cloud based software means you never need to worry about updating and maintaining the software. We handle it all for you.

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Advanced customer support means you never need to worry. We're here to help with whatever you need.

Transform your business with Agiliron today.

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