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Back Office - How It Works
The Workflow Picture below provides an overview of a typical business process used to manage Back-Office operations of a multi-channel retail business. Notice the fulfillment, payment processing and accounting functions for sales orders generated from all the sales channels along with the purchasing, receiving and associated accounting functions for purchase orders created by the business.
The top half of the picture outlines the steps associated with sales order and payment processing processes:
- 1. Sales orders from various sales channels are received in the back-office for fulfillment & payment processing
- 2. Fulfillment pulls ordered items from inventory
- 3. Shipping vendor labels and tracking numbers created, product is packed and shipped
- 4. Sales Order Updated with shipping information (date, tracking, cost)
- 5. Payment Processing & Accounting steps completed for the order based on the customer billing method
The bottom half of the picture outlines the steps associated with purchase order processing:
- 1. Manual or Automatic notifications identify depleted inventory
- 2. Purchase order created in the system for acquiring fresh inventory
- 3. Receiving awaits the receipt of the product shipment from the vendor
- 4. Purchase Order Updated with receiving information
- 5. Inventory is updated on receipt of the product shipment
- 6. Payment Processing & Accounting steps completed for purchase order based on Vendor payment method
Business Workflow
